We want to provide you with great customer service but as a very small company, have some limits to what we can do. Please read our guidelines below. If you feel you have an issue that falls outside of these parameters, please send us a note at firstname.lastname@example.org and we will work with you. Thank you!
We will gladly accept returns on any unused products within 30 days of receipt. Return shipping will be the responsibility of the buyer. A refund will be initiated within 5 business days of receiving the item in original condition. Please reach out to us at email@example.com to discuss a return. All international sales are final.
In the rare instance that an item is damaged in shipping, the customer must get in touch within 10 days of receipt for a replacement.
Items returned without prior communication may not be refunded if the return falls outside of our guidelines. We cannot accept returns for items purchased from other sellers, second-hand markets or returns requested by anyone other than the original purchaser.
In the event that a delivery is confirmed as delivered, but was not received, we can support you through a claims process with the carrier. If you have concerns about your delivery location, we can send any shipment with a signature requirement at no additional cost.
We guarantee our products to be free of defects in workmanship and will replace any item found to be defective, with proof of original purchase. For seasoned cast iron products, it is expected that the color of the seasoning will change with use and any variations in the color are not to be viewed as defects. We can help you on your seasoning journey if you have questions about this!
In the event that something not easily repairable befalls your seasoning (a silicone spatula melts into the surface, for instance) we can restore it to new condition at no cost, except for the return shipping. Cast iron is brittle and there is always some risk when shipping a skillet in the mail, so if we can walk you through the restoration at home, that is everyone’s best bet.
Which brings us to – cast iron shipped improperly or dropped on the floor may break. This is a rare occurrence but can happen. Likewise, a piping hot skillet doused into water can crack. We cannot replace skillets broken by accident, unfortunately.
The porcelain enamel on our enameled cast iron is, to put it simplistically, a glass coating bonded to the surface of the iron. Chips or cracks as the result of rough treatment are not covered for repair. The porcelain is hearty, but treat it as you would any glass or porcelain kitchenware!
Thank you! A lot of companies offer warranties on their products through veiled terms like “honest use” that don’t actually provide any real coverage. We’ve tried to make the above as clear as possible, but please let us know if you have questions or concerns!